About us
Join National Grid’s digital transformation! We are digital creators, continuous learners and daring innovators. We leverage digital innovative ways to create products and catalyze the transformation of National Grid’s business units into more agile and digitally native organizations in our shared purpose of bringing energy to life. Come and join us on this incredible journey, We need you!
We want to find a highly motivated individual keen to join a dynamic and fast paced organization going through crucial transformation. This role can be located in NY, NJ, NH, CT, RI, ME, MN, MA or Washington, DC.
If you yearn to be innovative and contribute new ideas and play a critical part in the US IT Customer organization, we want to hear from you!
What you’ll do
As a Technical Program Manager, you’ll help us develop and evolve our virtual assistant capabilities. These capabilities will allow us to provide an always improving experience to our customers while reducing our costs to serve them. You’ll be responsible for the well-managed execution of the experiences prioritized by the product manager, orchestrating and supporting technical resources in efficient, impactful product delivery. Key responsibilities include the following:
• Define and manage end-to-end technical product delivery, inclusive of people, processes, and tools
• Develop and manage end-to-end project plans to ensure on-time delivery
• Lead articulation of requirements, objectives, and milestones for the teams you support
• Provide day-to-day activity coordination, and quality assurance for tasks
• Facilitate sprint delivery performance and progress against increment commitments
• Manage IT financials including sanctioning, budget tracking, forecasting, and reconciliations
• Apply critical and creative thinking to delivery challenges, encouraging team collaboration to problem solve
• Oversee and support vendors/external partners contributing to product delivery
• Facilitate decisions and unblock work across other National Grid teams contributing to virtual assistant development
• Support product managers in defining the vision, roadmap, and performance framework for virtual assistant offerings
• Manage risks and develop relevant mitigation approaches
• Define metrics to track impact and drive internal process improvements
What you’ll need
• 5+ years technical program management experience
• 2+ years delivering in a cross-functional, multi-squad product model
• Experience managing vendors/external partners to help drive product delivery
• A strong understanding of agile development methodologies and the product development lifecycle
• Excellent written and verbal communication skills
• The capacity for self-motivation, independent initiative and creative problem-solving
• The ability to manage time and schedules to meet deadlines
It would be awesome if you had
Experience in the following:
• Utility industry
• Conversational digital technology
• Engineering
• Design thinking
• Data analytics
• Digital transformation
What you’ll get
• Consistent growth potential through company leadership programs
• Competitive compensation package including robust benefits with a yearly bonus
• Numerous wellness programs
• A multitude of company-endorsed community programs to participate in
More Information
Are you the right fit for this exciting role? You want to learn more about the position and National Grid’s ambitious Digital Transformation? Then let’s chat!
Apply directly or reach out to me at cyril.lenoir@nationalgrid.com.
#LI-HYBRID #LI-CL1
At National Grid, we keep the lights on and homes warm. But it’s so much more than that. We keep people connected and society moving. This is no easy feat, and it takes all of us. But National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. But we aren’t looking for external recognition – we already what we do is vital. We’re building a clean, fair and affordable energy future.
Salary
$110,000 – $160,000 a year
Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation (“DOT”) covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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