Business Systems Manager – Carrier

Job Description

Date Posted:
2022-11-21-08:00

Country:
United States of America

Location:
CAN01: Carrier-Syracuse, NY 6304 Thompson Rd, Syracuse, NY, 13221 USA

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About this role

Manages team of intermediate to experienced Infrastructure and systems professionals, setting objectives and guiding others on identifying the key technology interactions and dependencies across systems/platforms impacting the organization’s ability to achieve integration, compatibility, and performance targets.

Owns and develops elements of department-specific systems with a focus on short to mid-term operational plans. Leads a team that is responsible for system implementation, system performance improvements, device management, productivity data collection & productivity data analysis.

Key Responsibilities
• Implements System and Data Analysis plans to ensure the achievement of Customer Service targets and metrics
• Manages team responsible for ensuring system performance, employee connectivity, device management and data analytics meet the needs of the functional area
• Develops technology projects and processes for multiple sites to ensure overall system is continuously improving and directs implementation of same.
• Manages key relationships with internal COEs and external vendors for systems
• Provides expertise in system performance and employee productivity data analysis to ensure department manager data requirements are met; makes recommendations for improvements in data gathering.
• Leads collection and analysis of system performance information from multiple sources to drive quality Customer Service programs.
• Develop and build potential talent through performance coaching and stretch assignments of team members
• Leads continuous management & improvements of internal & external user experience

Leadership & Technical Competencies
• Drive for Results
• Planning
• Conflict Management
• Decision Quality
• Developing Direct Reports & Others
• Functional/Technical Skills
• Peer Relationships

Required Qualifications
• Bachelor’s Degree
• Salesforce Administrator Certified
• 7+ years of experience implementing and managing business systems for multiple locations
• 2+ years of experience programing in SQL
• 1+ years of experience working with Power BI
• Ability to travel 10%

Preferred Qualifications
• Alignment with Carrier Way values
• Team player, collaborative, adaptive
• Programming and administering Call Center Telephony experience
• Ability to support users serving multiple types of customers (distributors, dealers, consumers, employees)

RSRCAR

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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This position may not be performed remotely in Westchester County, Ithaca or New York City at this time.

COVID-19 vaccines will be required for all newly hired Carrier U.S. Salaried employees.