Associate Audio Visual Project Manager – Buffalo, Syracuse, Rochester, NY – Diversified

Job Information

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    No. of Openings 1 opening
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    Job Experience : 0-2 years

Job Description

What part will you play?

An Associate Project Manager (APM) is an entry level position responsible for the scope, schedule, cost, quality and client satisfaction of a project throughout its entire lifecycle, from Initiating through Closing phases. The APM depends on the help of other people to perform most of the actual activities of the project and relies on other PM’s and Tech Ops Directors for close supervision and training. A project managers role is primarily focused around written and verbal communication to all project stakeholders.

The APM is responsible for assisting in performing project management functions for all projects, budgets and scopes. The Associate Project Manager is an entry level position and will work under the close guidance and supervision of the Tech Ops Director and other more Senior Project Managers. The APM may seek assistance and guidance from more senior personnel to address complex or new issues and remove roadblocks. The APM will usually be part of the PM team on larger projects.

What will you be doing?

Daily activities include project communications, scheduling, task lists for technicians, managing deliverables from engineering, CAD and Programming and overseeing the completion of projects. The PM is responsible for completing systems integration projects on time, on budget and achieving high customer satisfaction from our customers. The majority of this employee’s time will be spent managing projects and communicating with all project stakeholders. This person will be held accountable for following and helping to improve the established Diversified processes.

Under the direction of more senior personnel the APM develops a strong long-term relationship. Manages the client relationship, including expectations, communications and satisfaction.

Coordinates and communicates:
• Provides accurate and timely written and verbal communication
• Coordinates all activities associated with the timely, accurate and on-budget completion of the project, including engaging stakeholders, delegating responsibilities clearly and running client and internal project meetings
• Receives support and assistance from team members as needed in order help them be successful and get the job done
• Ensures appropriate and frequent communication between stakeholders
• Resolves destructive conflict and seeks support as necessary
• Coordinates with other internal and external personnel to solve work assignments
• Designs, plans, and coordinates work teams with regard to AVE installation projects
• Assumes ownership of individual projects and assignments
• Establishes and maintains communication with Account Executives, Directors, installation technicians, subcontractors, clients, etc.
• Develops and communicates project updates as required.
• Provides constant monitoring of labor, equipment and materials budgets. Provides administrative support to project team members.
• Develops and maintains all related project schedules.
• Performs field verification of prospective work site. Documents all issues with site and keeps everyone informed of potential issues and solutions.
• Coordinates all drawings and documentation between all internal and external stakeholders. Makes sure design reviews are done by the appropriate people to assure proper documentation in the field.
• Coordinates all system programming and final checkout of systems. Provides punch-list of remaining tasks after substantial completion.
• Works with more senior personnel to attain contractors and other trades when necessary. Monitors status of projects including cost, timing and staffing to ensure timely and accurate completion of projects.
• Ensures quality and continuous improvement.
• Coordinates training & turnover of projects to client, service department, & sales.


Every project is different, and project stakeholders are different. The PM needs to negotiate a very complex set of variables between system design, site conditions and a widely varying set of expectations with multiple stakeholders. The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence and people management skills. The PM is constantly managing the forces of change in every project environment. Balancing schedules, budgets, scope, quality and client satisfaction are a very complex set of variables. The Associate PM is likely to be assigned fewer complex projects and assist other PM’s with more complex projects.

Decision Making Authority:

1. Takes full ownership of project
• Acts as the single point of responsibility and accountability for the project and escalates issues quickly as they arise to keep the project on track.
• Ensures schedule performance, quality of solution delivered to client, and client satisfaction.
• Manages and reports on the project’s financials, including ensuring budget performance and profitability. Ensures timely and correct billings to client.
• Demonstrates proactivity, responsiveness, and follow through.

2. Communicates decision options to stakeholders and assists in managing those decisions.

3. Facilitates and tracks a complex array of decisions at every point of the project but is rarelythe sole decision maker.

Physical Demands:

The physical demands described here are representative of those that may be met by an employee. The employee may be exposed to construction site conditions on a regular basis. Employee will be responsible for their safety while on job sites and to comply with all safety regulations in place by the GC. Use of PPE is usually required on job sites. The employee can typically spend at least 40% of their time on their feet and be required to mobile around the construction site. The employee must have the ability to occasionally climb ladders, use stairs and lift and/or move materials up to 20 pounds in construction areas.

The individual is regularly required to use keyboards, test equipment and controls required for SI installation projects. Specific vision abilities required for this job include close vision, distance vision, peripheral vision and depth vision. When not on construction sites, the employee will experience normal office conditions and be required to use office equipment such as computers, peripherals, etc.


Frequent travel by car and occasional airplane trips are required. Employee must possess a valid driver’s license in their state of residence. Employee will be required to use their own vehicle and will be reimbursed for mileage at the current corporate rate. Local travel to job sites (within a 2-hour driving distance each way) will make up 70-90% usually but remote travel can be up to 30% of the job at times. 10% remote travel is required on a regular basis.

• Maintain and wear appropriate PPE as the job and tasks require it.
• Ensure hazards are addressed and rectified in a timely manner.
• Participate in incident investigations and reporting.
• Conduct safety walk-throughs on project sites.
• Prepare safety paperwork as needed including but not limited to JSA, and Site safety Plans.

What do we require from you?

• Associates/Bachelor’s degree required and/or equivalent experience.
• AVIXA CTS certification (within first year of employment)
• Other relevant certifications may be required or preferred based on the technology focus of the position.

Required/Desired Knowledge, Experience and Skills:

No direct experience is required, candidates should show aptitude in many general areas listed. Knowledge of working in commercial construction trades and settings is desired. Familiarity with audio/video systems is also desired. Knowledgeable of low voltage electrical projects desired. Strong verbal and written communication skills. Good people skills. The Project Manager shall have the ability and skills to diagnose and resolve technical, political and people related problems.

A project manager typically has these base skills:

1. Has a high level of both written and verbal communication skills.

2. Focused on clients and able to understand how they can use technology from Diversified to meet their business needs.

3. Approachable; works well on teams. Is a natural leader.

4. Delegates effectively.

5. Good at setting and managing people’s expectations.

6. Personally organized, manages time well, and sets clear priorities. Sets an example for preparation, punctuality, and professional appearance.

7. Excellent at planning. Able to see the “big picture”.

8. Forecasts and manages risks.

9. Problem solver who can remain effective in tense situations

To learn more about becoming part of the Diversified team, visit us at or email us at

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at 800.811.2771.

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