Assistant IT Manager – Geddes Federal Savings and Loan Association

Job Description

IT Manager

Reports to the Vice-President of IT and System Security.

Position Summary: Provides Application/Server/Desktop/IT Security support for an IT environment including desktop, servers, applications, peripherals and connectivity. This position also assists in the security and uptime monitoring of all IT systems.

This is a small collaborative IT environment that offers the opportunity to learn all phases of IT operations, project implementation and IT security.

Responsibilities:

· Support the bank’s core banking software and other complementary software (required).

· Support the banks security awareness campaigns (required).

· Provide direct technical support to end-users for all IT related issues with hardware and software (required).

· Provide timely response to system user requests for assistance (required).

· Supports banks intranet and other communications systems (required).

· Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs

· Support also includes install and provide basic support for approved PC software; upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs

· Under supervision as necessary, provide support to monitor, install and perform maintenance on servers, network devices, personal computers, application software (client and server based), and IT security related products.

· Troubleshoot/upgrade existing operational environment consisting of workstations running Windows operating systems associated file and print servers, enterprise Messaging software, peripheral devices and printers

· Assist with IT security functions as necessary including user account maintenance, IT audit support, malware response and other IT security tasks as necessary.

· Provide application support including end user training, user problem resolution and other application support as necessary.

· Document all work performed and possess ability to write clear and effective status reports

· In a subordinate role, provide technical support for large projects, operations and special events

· Coordinate with senior technical personnel to ensure problem resolution and user satisfaction

· Assist in tracking all LAN, server and Desktop related hardware and may be required to conduct physical inventories

· Communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

· Continually seek opportunities to increase customer satisfaction and deepen client relationships.

· Assist in insuring compliance with regulations concerning IT compliance requirements.

· Assist with the development and maintenance of policy, standards, guidelines and procedures.

· Other tasks as necessary.

Knowledge and skills:

· Knowledge of core banking applications (DNA), administration of other core banking systems would be an acceptable substitute (required).

· Knowledge of joomla is a plus

· Basic level knowledge of Active Directory, Exchange and Enterprise Messaging Software

· Knowledge of commonly used concepts, practices, and procedures within the IT environment

· Ability to communicate effectively both verbally and in writing with clients to identify needs and evaluate alternative technical solutions

· Willingness to learn and grow into more responsibility through internal and external training.

· Customer support experience a plus

Education and work experience:

· 5 or more years of related technical experience preferred

· College degree or equivalent experience

Geddes Federal Savings and Loan Association is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Type: Full-time

Pay: $45,000.00 – $55,000.00 per year

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:
• 8 hour shift

Supplemental pay types:
• Bonus pay

Education:
• Bachelor’s (Preferred)

Experience:
• IT: 5 years (Preferred)
• IT infrastructure: 5 years (Preferred)

Work Location: One location