WW Service Engineer – Kodak Alaris

Job Description

Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.

Kodak Moments

Kodak Moments is a leading global provider of photo products and services to retailers, consumers, and entertainment properties. We inspire consumers to bring their memories to life–delivering innovative, high-quality photo products and experiences they find truly meaningful. Powered by over 100,000 consumer touchpoints across 30 countries globally, it’s our mission to be the brand consumers choose to celebrate and preserve life’s memories, from the big events to the everyday moments that matter.

POSITION SUMMARY:

Kodak Moments Worldwide Service Engineering is seeking a self-motivated, well-rounded

Service Engineer with experience in software, hardware and cloud-based imaging systems

products and services. The Service Engineer will provide product life cycle support from

development through sustaining engineering support and discontinuance. This role serves as a

key liaison between Travel and Leisure (T&L) product development and regional service and

project teams

REQUIRED RESPONSIBILITIES:
• Definition and development of Service requirements and documentation such as service manuals, install instructions, FAQ’s, Site Specifications, and knowledge documents.
• Definition and development of Service strategies within the T&L business
• Participate in all phases of product commercialization; hold service functional reviews prior to milestone gates or product releases and updates.
• Define needs and actively participate in the development of the customer service support, case creation and management, workflows, and processes Utilizing the Kodak Alaris corporate support systems.
• Provide service cost estimates.
• Provide technical L3 support to the regional service teams.
• Initiate and actively participate in product corrective action activities; reproduce field issues, collect & analyze field, case and product error data, report on data and corrective action status, and lead service-related discussions with regional service, Current Product Engineering and Development teams.
• Manage incident reports and related activities.
• 10% Travel may be required, both domestic and international.

REQUIRED SKILLS AND/OR KNOWLEDGE SPECIFICATIONS:
• Familiarity with all phases of software & hardware systems development & life cycle (analysis,
• design, development, testing, defect tracking/resolution, deployment, service, obsolescence,
• and discontinuance).
• Familiarity with distributed computing environment, modern computer software architectures and software practices.
• Software skills: Windows Server (2019), Windows (10/11), Linux OS’s, VMWare Workstation,
• VMWare VSphere/ESXi, SQL Server 2016, Active Directory, Microsoft Office.
• Hardware platforms: Intel-based Servers, Desktops, Tablets, Laptops, Printers, Digital cameras,
• RAID, NAS, and POS Hardware components.
• Experience in service support of web, mobile and online customer services
• Networking technologies and topologies including TCP/IP, Wireless technologies and associated troubleshooting.
• Familiarity with remote service, software deployment, and remote assist tools.
• In depth knowledge of back-up and restore technologies including SQL DB recovery and restoration, Ghost, Acronis and PXE.
• High level of skill and experience in problem replication, analytical troubleshooting and root cause analysis of web, mobile and online services.
• Must be data driven and results oriented and experienced in data analysis and presenting a clear, concise, visual message through data, both in summary and detail.
• Ability to work independently in high pressure situations as part of a larger team and lead teams as well.
• Understand and apply ‘hands-on’ involvement with electro-mechanical applications and to build, construct and implement final solution.
• Working knowledge of MS Excel, advanced knowledge a plus.
• Excellent communication (verbal and written) and interpersonal skills.
• Must be highly self-motivated, organized, detail oriented, be able to multi-task effectively and prioritize project work.
• Work effectively in an environment where goals, specifications and priorities are constantly changing.

DESIRED KNOWLEDGE SPECIFICATIONS:
• Experience with Service Max, JIRA and Microsoft Power BI
• Computer peripherals and technologies, optical drives, card readers, scanners, USB, photo printers, smart phones, etc.
• Knowledge of basic service models
• Call Center, repair depot and field service operations
• LAN/WAN infrastructures
• Software Development/Agile methodology
• Hardware Development/Waterfall methodology

EDUCATION AND/OR EXPERIENCE SPECIFICATIONS:
• BS Degree in Computer Science, Mechanical/Electrical Engineering Technology, Information
• Technology, or equivalent applied technology degree
• Early Career Position 2-5 yrs. working experience

Link to NY Labor Posters

Kodak Alaris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

As a member of the Kodak Alaris team you will be eligible to participate in our flexible benefits program which include paid flexible time off, health, dental and vision coverage, paid sick leave, paid parental leave, 401(k) plan with company match, short-term and long term disability coverage and life insurance.