Smartrr is the leading next generation subscription app built to maximize LTV for Shopify brands. Built with the end customer in mind, Smartrr increases brand engagement and LTV with a variety of out of the box subscription models, a beautifully branded subscriber account experience, loyalty rewards, referrals, member-only benefits, advanced subscription analytics and more. We are looking for major value add candidates that thrive in a high paced scale-up environment and are willing to step up to the challenge and build something truly special in the ecommerce space with us!
Smartrr is looking for a developer with strong problem determination skills to help diagnose and resolve technical issues of moderate complexity for Smartrr s Customer Support team. This will include helping with onboarding tasks and remediating issues for current customers. You will work directly with both the Engineering and Customer Support team to deliver white glove service to prospective and current customers.
The daily work includes regular updating of support cases to record progress of open issues, helping customer support with issues that arise, interacting with Engineering for items that require escalation, and documenting technical solutions and product information in our internal documentation.
Responsibilities
• Provide technical product support to customers via internal teams
• Provide troubleshooting and technical support to Customer Support
• Provide problem diagnosis and root cause analysis for technical issues
• Publish technical help updates for internal use
• Work with Customer Support, Product, and Engineering teams to address recurring issues/relevant application upgrades
Requirements
• Requires strong written and verbal communication skills
• Competence working in MacOS/Linux command line environments
• Experience with Javascript, TypeScript, and Postgres
Nice to have:
• Experience with Shopify platform
• Experience working with hybrid remote teams
Benefits
• Competitive salary ($90K – $120K depending on seniority)
• Company stock options
• Medical, vision and dental health plans
• 401k plan (with a match!) and commuter benefits
• Perks: Matched 401k, commuter benefits, One Medical membership, team outings, and more!v
Associated topics: biological engineer, bioprocessing, enzyme, hereditary, msat, neuro, neurodegenerative, neuroscience, parenteral, pathogenesis
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