Network Engineer Level II – ServiceTec

Job Description

Location: Syracuse Hancock International Airport (SYR)

Ever wanted to know more about working at an airport? Here is your chance to find out as ServiceTec, the leading independent provider of managed IT services to the aviation industry has an opportunity for a Network Engineer Level II to at Syracuse Hancock International Airport. If you are looking for an exciting challenge whereby no two days are the same, then this position may be for you. Further information on this role is detailed below:

FLSA Status and Hours: This is a full time, salaried, non-exempt position with great hours: Mon-Fri 8am-5pm. Salary and benefits information will be provided should you be selected for an interview.

About Us: ServiceTec is the world’s leading independent provider of managed IT services for airports and airlines. We have offered world-class support for IT systems at airports since 1989. With multiple bases in North America and Europe, we have an unsurpassed reputation for the maintenance and support of business-critical systems across the entire airport infrastructure.

Our genuinely outstanding level of service has been demonstrated by the systematic extension, re-award and expansion of multiple existing contracts with clients across North America and Europe. This unrivalled approach has enabled ServiceTec to achieve and maintain its objective of developing strong, sustained and beneficial partnerships with airports and airlines throughout the world.

ServiceTec Culture:

ServiceTec is a people-oriented company. We value our employees, believing they should be treated fairly, with courtesy and respect.

We believe people work better when they feel supported and know that there is a team behind them. We nurture talent and our philosophy is to promote from within.

We consistently recognize those employees who go “above and beyond.”

Benefits:

Excellent healthcare benefits: Medical and Dental

401K including an employer match

Paid time-off and sickness leave

Paid Military Leave

Position Overview: The Network Engineer Level is responsible for ensuring the Company’s contractual commitments, site goals and timelines are met through second and third-level day to day support and maintenance of the supported IT systems on site at Syracuse Hancock International Airport (SYR).

The Network Engineer must be fully aware of all functional provisions of the contract existing between Syracuse Hancock International Airport and ServiceTec.

Responsibilities: Service Delivery

Provide operation support on-site 40hrs/week of the systems/services under the terms of the contract which will include, but is not limited to the following:

Manage and support hardware and software components pertaining to a Network infrastructure, including operating systems, routers, switches, firewall, wireless, SDN, LAN/WAN, VPN as well as office IT related matters.

Document issues and conversations to create a log that can be referenced by other technicians and for training purposes.

Accurately record, prioritize, and update all IT support requests through the service desk software.

Ensure proper escalation procedures are followed.

Communicate regular progress updates to the appropriate leads and managers.

Ensure ticket number and estimated timeframes are clearly communicated to the customer.

Attend regular team meetings and provide relevant information as required.

Utilize remote management or monitoring software to expedite remedial work and provide proactive support.

Responsible for the timely completion of assigned work.

Ability to alter work schedule to include after hours and weekends if necessary.

Participate in on-call rotational schedule for after-hours support.

Perform other duties as required.

Physical Attributes:

Function holder’s minimum physical attributes should include:

Independent mobility throughout work locations, and ability to move unaided from one working level to another, the ability to access unaided all installed equipment locations, including working at height, when required.

Ability to negotiate security checkpoints and screening x/ray access points without assistance. Maintain security clearance at all times.

Visual acuity – ability to interpret and operate customer-owned computer screens and read/write relevant documentation, without the need for special accommodation (large print, Braille, voice assisted computer system, or dictation equipment).

Ability to carry tools, test equipment and replacement equipment (up to 30 lbs), independently and unaided.

Ability to drive standard vehicles without any requirement for modified controls.

Commercial:

Must be aware at all times of the commercial relationships existing between the parties to the contract and their local clients. Ensure that both personal and team activities have a positive effect on the parties’ relationships and enhance the possibility of success in any further opportunities that may arise.

Work with the designated Company sales representative to capture additional revenues from out-of-scope activities and ensure that additional project work and growth opportunities are brought to the attention of the sales team.

Education/Experience/Certifications

Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with a bachelor degree, or higher, in Computer Science, Information Technology, Information Systems, or a closely related field; or equivalent Military experience/training in Computer Science, Information Technology, Information Systems, or closely related field; and 5 years of work-related experience.

Proven experience with ticketing applications and providing level 2 or 3 support to a large business or organization (1000+ employees).

Experience working in airports is preferred, but not a requirement.

Must be able to pass an airport security badging background check and retain security clearance.

Knowledge/Certification in the following systems are advantageous: –

Server/domain controller/storage array systems.

Cisco network appliances.

Aruba network appliances.

Network and host monitoring tools.

Microsoft Operation Systems.

Certified in at least of the following areas: CCNA or CCNP Routing and Switching, or equivalent as deemed acceptable by ServiceTec.

ITIL Foundations training/qualifications advantageous.

PCI DSS Compliance certification preferred.

Experience of all the above within a site-based customer service environment.

For Immediate consideration, please send in your resume and cover letter, including salary expectations which be treated in confidence.

ServiceTec International, Inc. is an Equal Opportunity Employer and will comply with all applicable local, state, and federal statutes concerning equal employment opportunity with regards to all employees whether full time, part time, casual, temporary, and seasonal or contract.

The company will not discriminate on grounds of sex, trans-gender status, sexual orientation, religion or belief, marital status, civil partnership status, age, race, ethnic origin, color, nationality, national origin, disability or on other grounds not prohibited by legislation.

We are thankful to receive any applications; however, only those selected for an interview will be contacted.

Your application will be held on file indefinitely, if you wish to have your personal data removed, please follow the instructions in the application acknowledgement email you will receive.