Information Technology Support Analyst – Franklin Fitch

Job Information

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    No. of Openings 1 opening
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    Job Experience : 0-2 years

Job Description

IT Support Analyst New York – $85,000

Exciting IT Support Analyst opportunity working for a revolutionary boutique specialist insurance broker.

This organisation are located in New York and the opportunity follows a hybrid working schedule of 4 days a week in the office.

This company deliver market defining risk solutions to a key group of clients, and through these partnerships allows the key skills of talented individuals to shine.

Key responsibilities include.
• Receive support calls and service request tickets from colleagues across the business.
• Provide first line support for all technology issues raised where possible, providing fixes or and training to other technical resolver groups (e.g. infrastructure, security, application support etc) where required.
• Investigate data issues/queries.
• Identify systemic patterns that can be translated into system improvements or changes.
• Manage and take ownership of all scheduled activities (e.g. access control reviews, report generation) and report.
• Maintain accurate documentation sets for operational procedures and processed and perform knowledge transfer and best practise workshops as required.

Key skills required.
• Exposure to supporting VIPs and senior leadership.
• Strong understanding using Microsoft Windows, Microsoft Office 365, Active Directory, SharePoint, OneDrive, Outlook, Teams.
• Desktop support experience at 1st and 2nd level.
• Knowledge and understanding of Azure & Intune

With a strong benefits package attached to a extremely competitive base salary, this is a great opportunity to take the next career defining step in your professional journey.

If this is of interest, please apply with an up-to-date copy of your resume, or reach out to me directly at .

IT Support Analyst New York – $85,000

Associated topics: accumulate, analyse, analyst, customer service, customer service analyst, data, report, statistics, support analyst

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