Information Technology Analyst University – Syracuse University

Job Description

Information Technology Analyst
Syracuse University
Syracuse, NY
Apply on Institution’s Website
Type: Full-Time
Posted: 09/28/2022
Category: Programmer/Analyst

Job #

038996

Department Code: 20661-5462

Department

SU Libraries

Location: Syracuse, NY

Pay Range: Commensurate with Experience

Staff Level: S5

FLSA Status: Exempt

Hours: Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Campus: Syracuse, NY

Unionized Position Code: Not Applicable

Job Description

This position is responsible for the day-to-day operation, administration, maintenance, and security of IT infrastructure supporting Syracuse University Libraries staff and patrons. This position will review requests for system modifications and analyze the complexity, scope, and feasibility of implementing the modifications. They will assist with special projects such as new system implementation, integration, design, or migration. In conjunction with other LITS staff, draft proposals based on the evaluation of new technologies. Responds to security incidents, monitors, and mitigates IT security vulnerabilities and threats.

Shares desktop management/support, application packaging, account administration, help desk, meeting room, after hours on-call support, and copier/printing support with other LIT staff members. This position is eligible for partial remote work.

Qualifications

Bachelor’s degree or equivalent combination of education and/or experience plus 3-5 years relevant experience in information technologies / computer science, as necessary.

Job Specific Qualifications

Create and update documentation for all job duties
Is a good communicator and team player
Ability to work collaboratively on multi-disciplinary teams
Familiarity with, and willingness to learn, these areas is required:
Windows and Linux server and concepts and best practices
Microsoft cloud platform (Office365, Azure) concepts and best practices
PowerShell scripting and task automation
Windows and macOS client management concepts and best practices
Database management (MS SQL, MySQL, SQL)
Utilize tools, utilities, and scripting for software packaging, OS deployment, and application deployment such as Microsoft Deployment Toolkit, Jamf, SpecOps, AdminStudio, PowerShell, and VBScript
Demonstrable expertise is required in these areas:
Investigating, diagnosing, and resolving complex technology issues
Desktop operating systems (Windows, MacOS)
Server operating systems (Windows, Linux)
Fleet management tools (Active Directory, Group Policy, JAMF)
Virtualization environments (VMWare, Hyper-V)
Network topology knowledge and troubleshooting skills

Responsibilities

Desktop Management/Support:
Utilize tools, utilities, and scripting for software packaging, OS deployment, and application deployment such as Microsoft Deployment Toolkit, Jamf, SpecOps, AdminStudio, PowerShell, and VBScript.
Stay current on computing security, privacy issues, and practice. Provide recommendations for enhancements based on best practices.
Provide desktop management via Active Directory GPO/GPP, PowerShell, and other scripting technologies.
Coordinate and communicate with other campus IT units.
Demonstrate skills in investigating, diagnosing, and resolving problems.
Deploy, maintain, upgrade, ensure security, enable network connectivity, and provide support for all public and staff Windows OS and Macintosh OS workstations in SU Libraries, Records Management, and SU Press.
Provide expert level support to other IT staff and advanced users.
Support (setup, configuration, software, and hardware upgrades) for copiers, printers, scanners, RFID equipment, barcode scanners, and other equipment.
Provide responsive and friendly customer service.
Provide presentation room support by maintaining and troubleshooting computers, data projectors, VCRs, PA system, and other required equipment.
Special Projects:
Review requests for system modifications and analyze the complexity, scope, and feasibility of implementing the modifications.
Assist with special projects, such as new system / application implementation, integration, system migration, or database conversion.
In conjunction with other LITS staff, draft proposals based on the evaluation of new technologies.
System Administration:
Administer multiple types of servers (VMware, Linux, and Windows).
Provide system monitoring and performance tuning of the servers.
Utilize tools and utilities for system and network administration.
Utilize virtualization software such as VMware.
Program server-side automation routines using scripting technologies.
Employ various network protocols, such as TCP/IP, SMTP, TLS, and SSH.
Create system and program documentation as needed for new and existing systems.
Recommend changes to existing systems or implementation of new systems as needed to improve the efficiency of the system or the process.
Database management using common tools and SQL.
Help Desk:
Communicate effectively with library staff, understand the nature of the library functions, and provide support and creative solutions.
Share responsibility for answering help desk extension and checking help desk email account.
Analyze requests and enter them in the help desk system, assign to appropriate staff member and follow- up with library and or technical staff when necessary.
Ensure that problem reports are dealt with in a timely manner.
Resolve escalated tickets from helpdesk and complicated troubleshooting issues.
Personnel Development:
Engage in self-learning activities to stay on top of emerging technologies.
Participate in professional development programs.
Research, development, and testing.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University

Syracuse University is a private, international research university with distinctive academics, diversely unique offerings and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and nearly 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors and 100 minors offered through 13 schools and colleges; nearly 15,000 undergraduates and 5,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit www.syracuse.edu.

About the Syracuse area

Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Diverse and Inclusive Campus Community

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.

Job Category: Staff

Message to Applicants

This position is 37.5 hours per week.
Syracuse University is interested in candidates who have the communication skills and cross-cultural abilities to maximize their effectiveness with diverse groups of colleagues, students and community members. Women, military veterans, individuals with disabilities, and members of other traditionally underrepresented groups are encouraged to apply. Syracuse University is an equal opportunity employer, as well as a federal contractor required to take affirmative action on behalf of protected veterans.
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