COMPANY
PLS 3rd Learning is an organization dedicated to the improvement of teaching and learning in K-12 schools through the development of technology-based systems and professional learning opportunities.
POSITION DESCRIPTION
We are seeking an enthusiastic help desk specialist with exceptional communication skills and a background in education, who is dedicated to delivering an outstanding user experience. This individual should be a strong writer and have solid project management and people skills. They should have knowledge and experience in customer support, Microsoft Office Suite, and be comfortable with a variety of technologies. This is an excellent opportunity for a technology-savvy person, aspiring to work with educators or with previous classroom experience, to join our growing team of educators and technology specialists.
This role concentrates on customer service and includes daily engagement with web-based teacher tools, learning standards, and curricula. The ideal candidate will have a background or degree in education.
This position requires a 40-hour a week commitment, with some variation in the hours to be determined by the needs of the clients. This position is a hybrid work model that allows employees to work both remotely and on-premises in our Buffalo, NY office.
The following duties are associated with this position:
• Provide phone and email support to users of web-based education-related applications;
• Provide Quality Assurance testing as needed;
• Coordinate and maintain the documentation of help desk materials and procedures; and
• Provide general administrative assistance when needed.
QUALIFICATIONS
• Excellent technology and troubleshooting skills
• Polished and professional phone and email etiquette
• Great communication skills
• Patience while working with valued clients and customers
• Positive and engaging personality
EDUCATION & EXPERIENCE
• Experience with customer support preferred
• Associates Degree or several years of directly-related professional experience
• Bachelor’s Degree in education preferred
Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance
Experience level:
• 2 years
Schedule:
• 8 hour shift
Education:
• Associate (Required)
Experience:
• Help desk: 2 years (Required)
• Education: 2 years (Preferred)
Work Location: One location
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