FinTech firm is hiring for an Application Support Engineer for their team based in New York. This is a permanent role. The role offers a hybrid model with 2 days in the office and 3 days working from home. You will ideally have previous Financial Services experience and between 2-4 years experience in an application support-related role.
They are looking for an individual with experience of diagnosing and troubleshooting software related issues. You will have strong communication skills as you will need to deal with both internal and external stakeholders.
Responsibilities:
Troubleshooting software related issues.
Providing Helpdesk contact and liaison for support queries.
Handling of helpdesk and support queries to determine severity and response criteria.
Enforcing support processes and ensuring adherence to our SLAs.
Managing and prioritizing raised tickets (JIRA Service Desk), ensuring they are resolved in a timely manner.
Stakeholder Management.
Identifying and tracking bugs through to resolution and liaising with internal technical teams to resolve them.
Assisting with defining and documenting support processes and standards.
My client works with a variety of technologies, and any experience or understanding on the majority of those stated below would be preferable:
Linux / command line
SQL
AWS
Python
Docker
Git & GitLab
Elastic stack (Elasticsearch, Logstash, Kibana)
Serverless
Jira, Confluence, agile workflow
Skills and Attributes:
Exceptional written and interpersonal skills
Proven problem-solving capability
Time management skills and the ability to establish reasonable deadlines
Excellent organizational skills and the ability to multi-task
Experience in customer facing positions and managing client relationships
Please apply for immediate interview!
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