Field Engineer – Advance 2000 Inc

Job Description

The purpose of the Field Engineer is to provide onsite technical support and ensure Advance2000 customer’s infrastructure is running efficiently. The Field Engineer is expected to travel 75-100% to several different customer sites.
• Assess/Maintain customer’s network(s) and infrastructure(s)
• Direct customer interaction to understand problems, requests, recommending solution, implementing solutions, and maintaining communication with customer throughout the process
• Consult customer on current IT needs and propose roadmaps for corrections and upgrades
• Knowledge of Windows Infrastructure including Active Directory, GPO, DHCP, DNS, File Services, and Print Services
• Knowledge of security requirements such as Antivirus, Anti-Malware, Anti-Ransomware, AAA, SSL, TLS, HTTPS, MFA, and more.
• Support Advance2000 products and services already in place such as servers, switches- telephony and data, firewalls, thin clients, desktops and laptops
• Troubleshoot and support both data and telephony environments
• Hands-on implementation of network enhancements, changes, upgrades, and installations
• Work closely with Service Desk associates to resolve issues
• Configure and maintain LAN/WAN connectivity including routers, switches, firewalls, wifi and VPN Tunneling.
• Knowledge of VMWare including horizon client, virtual desktops, and connectivity requirements.
• Participate in R&D efforts to both enhance and develop services and products
• Document troubleshooting and maintenance procedures for new services and products
• Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing system, and make purchase recommendations
• Attend vendor training and regularly review and study technical journals to keep up with changes in the technology
• Develop and write procedures for installation, use, and troubleshooting of communications hardware and software

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year